Fully Customized Solutions for Your Growing Business

24/Answering Service

Professional Answering Service

At Lionheart, we provide a professional answering service that ensures your business never misses a call. Here’s how we do it:

Quick and Efficient Call Management:

Prompt Response: Our team is dedicated to answering calls swiftly, minimizing wait times and ensuring that your customers receive immediate attention.

Expert Handling: Our agents are trained to handle a wide range of inquiries with professionalism and efficiency, providing accurate information and resolving issues promptly.

24/7 Availability:

Round-the-Clock Service: We operate 24/7, ensuring that your customers can reach out at any time, day or night. This level of availability is crucial for maintaining customer satisfaction and loyalty.

No Missed Calls: With our continuous coverage, you can rest assured that no call will go unanswered. Whether it's during peak business hours, after-hours, weekends, or holidays, we are always available to assist.

Customer Support:

Personalized Assistance: Our agents provide personalized and friendly support, making your customers feel valued and heard.

Seamless Integration: Our service seamlessly integrates with your existing business operations, ensuring a smooth and consistent customer experience.

By choosing Lionheart’s professional answering service, you are investing in a reliable partner who prioritizes your customer’s needs and supports your business growth. We’re here to ensure that every call is managed efficiently, enhancing your customer service and overall business reputation.

Get 24HR Answering Service

Hire a team of professionals and take the stress out of your customer service.

Allow more time to focus on your core business.

Boost your profitability with rates as low as $.50 per minute.

Business Process Outsourcing

Dedicated staff to meet your needs

At Lionheart, we understand that efficient business processes are essential to your success. Our dedicated Business Process Outsourcing (BPO) services are designed to seamlessly integrate with your operations, providing the support you need to improve efficiency, reduce costs, and focus on your core business activities.

Dedicated agents provide relief to your in-house team allowing them to focus on your core business while we handle the rest.

Request a BPO Quote

Benefits of BPO Services

Seamless Process Integration: Our Process is Your Process: We tailor our services to match your unique business processes, ensuring that our team acts as an extension of your own. This integration allows for smooth and efficient operations without any disruption to your workflow.

Efficiency and Cost Reduction: Improved Efficiency: By outsourcing non-core functions to our dedicated team, you can streamline your operations, reduce bottlenecks, and increase overall efficiency.

Cost Savings: Outsourcing helps in significantly reducing operational costs, including labor, infrastructure, and technology expenses. This allows you to allocate resources more effectively and improve your bottom line.

Customizable Support: Fully Customized Support: Our dedicated agents are trained to provide personalized assistance tailored to your specific needs. This ensures that every aspect of support is aligned with your business goals and objectives.

Focus on Core Activities: With our dedicated BPO services, you can concentrate on your core competencies and strategic initiatives, leaving the day-to-day operational tasks to us. This allows you to drive innovation and achieve your long-term business goals.

Partner with Lionheart’s dedicated BPO services to enhance your business operations, achieve cost savings, and provide excellent support to your customers. We are here to help you succeed and grow.

Industries we offer Business Process Outsourcing:

Medical & Healthcare
Government/Municipal
Legal/Professional
Service (HVAC, Plumbing, Electrical) Industry
Property Management

Business Process Outsourcing Services

Appointment Scheduling

Managing appointment schedules can be particularly challenging for small business owners who lack sufficient support or in-house staff. A fully booked calendar is essential for success, and neglecting appointment setting can lead to significant revenue loss for companies.

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Customer Service/Fulfillment

Delegate some or all of your fulfillment process to support your busy team. From taking orders to handling customer service inquiries and invoicing calls, our Business Processing team will operate as a seamless extension of your business. This ensures efficient, reliable support for both your customers and your internal team.

Request a BPO Quote

Technical Support

Offer technical assistance to your clients to ensure smooth operations of your products and services. Allow us to take the call, answer the questions, and troubleshoot problems freeing you up to focus on revenue growth.

Request a BPO Quote

Marketing/Sales

Our Business Process Outsourcing team excels in creating, enhancing, and retaining customer relationships. We offer a tailored blend of marketing & sales support services designed to save you time and money while helping you achieve your campaign targets. Our services include lead qualification, generation, and closing, ensuring a comprehensive approach to driving your business success.

Request a BPO Quote

Administrative Tasks

Our Business Process Outsourcing team can handle various administrative duties to free up your time for more strategic activities.

Request a BPO Quote

Staffing Solutions

Hiring quality talent it difficult. We're here to help you handle it all.

Let us use our resources to help you expand your team while realizing the cost savings of near-shore talent.

Whether you are looking to add a virtual assistant, social media specialist, bookkeeper, or project manager to your team, we can help find the perfect fit.

Virtual Assistant: The average salary for a virtual assistant in the United States is approximately $27.26 per hour.
Social Media Specialist: The average salary for a social media specialist is around $51,466 per year.
Bookkeeper: The average salary for a bookkeeper is about $19.36 per hour.
Project Manager: The average salary for a project manager is approximately $81,596 per year.

By leveraging near-shore talent, you can benefit from cost savings while still accessing skilled professionals who can help your business grow.

Let's talk Solutions

The median salary for a Project Manager in Mexico is $38,800 USD.

Median income for a Social Media Manager in Mexico is $20,000 USD.

The average Accountant salary in Mexico is $21,000 USD.

(866) 685-4542

Seymour, TN, USA

Merida, Yucatan, MX

Latest Blog Resources

The Importance of Compliance and Security in a Call Center — And How LionheartCX Has Your Back

By Andrew Rup • December 29, 2024

If you’ve ever worked in or managed a call center, you know it’s not just about answering phones and solving customer problems. Behind every friendly interaction is an ecosystem that relies on data: names, addresses, account details, and sometimes even sensitive financial or medical information. Handling this data isn’t just a responsibility—it’s a huge one. Here’s the thing: call centers are prime targets for data breaches and compliance violations. Hackers are drawn to customer data like moths to a flame, and regulators keep a watchful eye on how organizations handle this information. That’s why staying compliant and secure is not just a “good to have”—it’s an absolute must. So, how do you ensure that your call center doesn’t just survive the compliance and security minefield but thrives in it? Enter LionheartCX . Let’s explore why compliance and security are so vital in a call center environment and how LionheartCX can help you keep your data—and your reputation—intact. Why Compliance and Security Matter Protecting Your Customers Your customers trust you with their information. Breaking that trust by mishandling or losing their data can destroy your reputation faster than you can say “breach.” Ensuring security isn’t just about avoiding fines; it’s about showing your customers that you value their privacy. Avoiding Hefty Fines Regulatory bodies in the U.S., such as CCPA (California Consumer Privacy Act), HIPAA (Health Insurance Portability and Accountability Act), and PCI DSS (Payment Card Industry Data Security Standard), impose strict guidelines on how customer data is handled. Non-compliance can lead to significant penalties. For example, HIPAA violations can result in fines of up to $1.5 million per year for willful neglect, while CCPA penalties can reach $7,500 per violation. Staying compliant isn’t just smart—it’s financially essential. Safeguarding Your Brand A security breach can take years to recover from. Just ask any major company that’s faced one—the PR fallout, lost customers, and decreased trust can be catastrophic. Compliance and security aren’t just legal requirements; they’re essential for brand survival. Keeping Your Team Empowered When your team has tools that are secure and compliant, they’re free to focus on what they do best: serving customers. Knowing they’re working in a safe, well-regulated environment boosts confidence and efficiency. How LionheartCX Ensures Compliance and Security At LionheartCX, we understand the challenges call centers face in maintaining compliance and security while delivering stellar customer experiences. That’s why we’ve built a suite of solutions designed to keep your operations running smoothly, securely, and worry-free. 1. End-to-End Encryption Data breaches often start with unsecured data. With LionheartCX, all data—whether in transit or at rest—is encrypted using the latest security protocols. This ensures that even if hackers manage to intercept your data, it’s useless to them. 2. Compliance-Ready Frameworks From GDPR to HIPAA, our solutions are built with compliance in mind. We stay up to date with ever-changing regulations, so you don’t have to. Our platforms come equipped with features like data masking, automated compliance reporting, and access controls to keep you ahead of the curve. 3. Role-Based Access Control (RBAC) Not everyone in your call center needs access to every piece of data. With RBAC, you can ensure that only authorized personnel have access to sensitive information, reducing the risk of internal breaches. 4. Real-Time Monitoring and Alerts LionheartCX provides 24/7 monitoring of your systems with real-time alerts for suspicious activity. If something looks off, you’ll know about it immediately, allowing you to take action before it becomes a bigger issue. 5. Employee Training and Awareness Even the best technology can’t protect your call center if your team isn’t on board. That’s why we offer training modules to educate your staff about compliance requirements, phishing scams, and data handling best practices. Knowledge is power! 6. Seamless Integration Already using tools you love? No problem. LionheartCX integrates with your existing CRM, communication platforms, and analytics tools, ensuring you don’t have to sacrifice functionality for security. The LionheartCX Difference At LionheartCX, we’re not just a vendor—we’re your partner in compliance and security. Our mission is to help you provide exceptional customer service without compromising the integrity of your data. With our solutions, you can: Minimize the risk of data breaches Stay ahead of regulatory requirements Build trust with your customers Focus on delivering outstanding customer experiences In an era where data breaches make headlines almost daily, being proactive about compliance and security isn’t just smart—it’s essential. Let LionheartCX give you the peace of mind you need to focus on what truly matters: your customers.

Why Offering Bilingual Customer Support is Essential (And Why Your Customers Will Love You for It)

By Andrew Rup • December 18, 2024

In a world where you can order sushi while messaging about your German Shepherd in multiple languages, businesses can no longer stick to just one. Limiting customer support to English is like trying to sell flip phones in the smartphone era—it just doesn’t work. Offering bilingual support is no longer optional; it’s essential for customer satisfaction. Here’s why it matters and how Lionheart Communications can help you elevate your customer service game. Why Bilingual Customer Support Is a Game-Changer 1. Customers Want to Be Heard—Literally Imagine reaching out to customer service and feeling like you’re playing a frustrating game of charades. That’s what it’s like for customers who can’t express themselves in their native language. By offering bilingual support, you ensure your customers feel understood. No miscommunication, no frustration—just seamless service. 2. Expand Your Market Reach If your business operates in areas with multilingual communities—like the U.S., where over 40 million people speak Spanish—you’re missing out by not speaking their language. Bilingual support effectively doubles your audience, making your brand accessible and welcoming. 3. Show You Care Speaking your customers’ language is more than just a convenience—it’s a statement. It shows you value them enough to meet them where they are, giving you a major edge over competitors who don’t bother. 4. Solve Problems Faster Miscommunication slows everything down. When your support team and customers are on the same linguistic page, issues are resolved quickly and efficiently. Less back-and-forth, more solutions. 5. Build Loyalty That Lasts Keeping existing customers is easier and more cost-effective than finding new ones. Providing bilingual support makes customers feel valued, encouraging them to stick around. When people feel understood and appreciated, they’re far more likely to stay loyal to your brand. How Lionheart Communications Can Help At Lionheart, we don’t just offer bilingual customer support—we bridge gaps and eliminate the awkward “Let me find someone who speaks your language” moments. 1. Expert, Bilingual Agents - Our team is fluent in English and Spanish, trained to communicate effectively and empathetically. Whether it’s resolving an issue or answering a question, we ensure every interaction is smooth and professional. 2. Tailored Solutions - We work with you to create a customized support plan that aligns with your business needs. Whether it’s live chat, email, phone, or social media support, we’ll design a system that fits perfectly. 3. Customer Experience First - Our agents do more than solve problems—they make customers feel valued. Every interaction is handled with care, ensuring your customers leave satisfied and impressed. 4. Cost-Effective Expertise - Building an in-house bilingual team is expensive and time-consuming. Let us take care of it for you. We provide skilled agents without the headaches of recruitment and training, so you can focus on growing your business. 5. Scalability on Demand - As your business grows, so do we. Our flexible approach allows us to scale up or down based on your needs, ensuring your customer support remains consistent no matter the demand. The Bottom Line Bilingual customer support is more than a feature—it’s a way to show your customers that you value them. It helps expand your reach, strengthens loyalty, and creates an experience worth talking about. Let Lionheart Communications help you break language barriers and build stronger connections with your customers. Contact us today, and let’s take your customer service to the next level!